I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with...I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with the changes he helped me implement. However, just to be clear the salesman Ben is not someone I would do business with again. Once he gets your money he is out. He says call the office.
Emilio Betancourt
5
Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end of the call I felt confident in how to manage my system...Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end of the call I felt confident in how to manage my system better and the trust that I have with Ackerman!! I hope this review will be highly considered for her to get a raise or promoted to a higher position!! THANK YOU THANK YOU THANK YOU DEE!! Best support service I’ve ever had!
MY life MY lens
5
I had an excellent experience with Ackerman Security from start to finish. I went on-line to submit an inquiry for information on their services. They immediately responded the same day and an appointment was scheduled for a salesman to visit and do an evaluation. He was very prompt and...I had an excellent experience with Ackerman Security from start to finish. I went on-line to submit an inquiry for information on their services. They immediately responded the same day and an appointment was scheduled for a salesman to visit and do an evaluation. He was very prompt and efficient. Within three days time we had a technician installing our system. Our technician was very professional, courteous and informative. I would highly recommend Ackerman to anyone. Not only were they very professional but our monthly bill is half the cost of our previous security system company.
Deborah Lamb
5
My system isn’t set up yet but so far working with Ackerman has been awesome and the the reason is Ean!! You have a great sales rep who is customer focused and honest! He is the reason I went with Ackerman. Ill update my review after the system is installed and used for a couple of months.
Ryan Martin
5
I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on...I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on today and she took care of all my concerns and she was able to lower my monthly payment. I am very grateful to Ms. Dee for her commitment to serving my issues and making things right by me. Thank you Ms. Dee for your amazing customer service skills and willingness to make things right to the best of your ability.
Lovey Bradley
5
I have Ackerman security for 4 years now and I like their services very dependable plus the company in locally in Georgia. I recently upgraded my system to a smart home with cameras and all; the installation was great and I’m enjoying the new features. My sales rep Jacqueline is the best she...I have Ackerman security for 4 years now and I like their services very dependable plus the company in locally in Georgia. I recently upgraded my system to a smart home with cameras and all; the installation was great and I’m enjoying the new features. My sales rep Jacqueline is the best she always one phone call away she will make sure that I’m a satisfied customer. I highly recommend Ackerman to my friend and family.
Renee English
5
We were prompted to activate our existing alarm system due to a break in that happened at our home. The initial consultation to discuss our needs was very informative. She didn't try to up-sale us on stuff we didn't need like another provider had done. The pricing was reasonable and there was no...We were prompted to activate our existing alarm system due to a break in that happened at our home. The initial consultation to discuss our needs was very informative. She didn't try to up-sale us on stuff we didn't need like another provider had done. The pricing was reasonable and there was no long term contract. I will gladly recommend Ackerman to my friends & will definitely use them again in the future. Our technician came in did the job, explained where all our equipment was and made sure I fully understood how to use the system before he left. We have only had service for less than a month, but I feel so much safer when leaving my house. Thanks Ackerman for a Great experience.
Keshia Pickens
5
Allen was our sales person and Tim performed our installation. Both were very professional. They came on time, were informative, clean and very friendly. Allen did not attempt to over sell is as most sales people do. He was honest with what we needed and even showed us how to better secure our...Allen was our sales person and Tim performed our installation. Both were very professional. They came on time, were informative, clean and very friendly. Allen did not attempt to over sell is as most sales people do. He was honest with what we needed and even showed us how to better secure our home even with the security system. Tim was meticulous about installing our system, he ran several tests to be sure it was properly working and was patient in showing us the features. I would highly recommend Ackerman to all my loved ones.
Andrea Harris
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4.3 Stars (3852 Reviews)
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I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with...I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with the changes he helped me implement. However, just to be clear the salesman Ben is not someone I would do business with again. Once he gets your money he is out. He says call the office.
Emilio Betancourt
Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end of the call I felt confident in how to manage my system...Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end of the call I felt confident in how to manage my system better and the trust that I have with Ackerman!! I hope this review will be highly considered for her to get a raise or promoted to a higher position!! THANK YOU THANK YOU THANK YOU DEE!! Best support service I’ve ever had!
MY life MY lens
I had an excellent experience with Ackerman Security from start to finish. I went on-line to submit an inquiry for information on their services. They immediately responded the same day and an appointment was scheduled for a salesman to visit and do an evaluation. He was very prompt and...I had an excellent experience with Ackerman Security from start to finish. I went on-line to submit an inquiry for information on their services. They immediately responded the same day and an appointment was scheduled for a salesman to visit and do an evaluation. He was very prompt and efficient. Within three days time we had a technician installing our system. Our technician was very professional, courteous and informative. I would highly recommend Ackerman to anyone. Not only were they very professional but our monthly bill is half the cost of our previous security system company.
Deborah Lamb
My system isn’t set up yet but so far working with Ackerman has been awesome and the the reason is Ean!! You have a great sales rep who is customer focused and honest! He is the reason I went with Ackerman. Ill update my review after the system is installed and used for a couple of months.
Ryan Martin
I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on...I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on today and she took care of all my concerns and she was able to lower my monthly payment. I am very grateful to Ms. Dee for her commitment to serving my issues and making things right by me. Thank you Ms. Dee for your amazing customer service skills and willingness to make things right to the best of your ability.
Lovey Bradley
I have Ackerman security for 4 years now and I like their services very dependable plus the company in locally in Georgia. I recently upgraded my system to a smart home with cameras and all; the installation was great and I’m enjoying the new features. My sales rep Jacqueline is the best she...I have Ackerman security for 4 years now and I like their services very dependable plus the company in locally in Georgia. I recently upgraded my system to a smart home with cameras and all; the installation was great and I’m enjoying the new features. My sales rep Jacqueline is the best she always one phone call away she will make sure that I’m a satisfied customer. I highly recommend Ackerman to my friend and family.
Renee English
We were prompted to activate our existing alarm system due to a break in that happened at our home. The initial consultation to discuss our needs was very informative. She didn't try to up-sale us on stuff we didn't need like another provider had done. The pricing was reasonable and there was no...We were prompted to activate our existing alarm system due to a break in that happened at our home. The initial consultation to discuss our needs was very informative. She didn't try to up-sale us on stuff we didn't need like another provider had done. The pricing was reasonable and there was no long term contract. I will gladly recommend Ackerman to my friends & will definitely use them again in the future. Our technician came in did the job, explained where all our equipment was and made sure I fully understood how to use the system before he left. We have only had service for less than a month, but I feel so much safer when leaving my house. Thanks Ackerman for a Great experience.
Keshia Pickens
Allen was our sales person and Tim performed our installation. Both were very professional. They came on time, were informative, clean and very friendly. Allen did not attempt to over sell is as most sales people do. He was honest with what we needed and even showed us how to better secure our...Allen was our sales person and Tim performed our installation. Both were very professional. They came on time, were informative, clean and very friendly. Allen did not attempt to over sell is as most sales people do. He was honest with what we needed and even showed us how to better secure our home even with the security system. Tim was meticulous about installing our system, he ran several tests to be sure it was properly working and was patient in showing us the features. I would highly recommend Ackerman to all my loved ones.
